A large client with a lean HR team was overwhelmed by thousands of employee inquiries and a backlog of 400+ unresolved benefits emails. Following a company acquisition, HR needed space to focus on strategic priorities. Aptia stepped in as a dedicated partner. 

Our support helped the client: 

• Clear 400+ unresolved emails in weeks 
• Handle 80–100 new inquiries per week with 24-hour turnaround 
• Standardize processes and enable self-service 
• Transfer knowledge for sustainable improvements 

See how Aptia turned operational challenges into results. 

Read the Full Case Study